Laughter, Care, and Sometimes Bears: Mary Salmon’s Home Health Journey in Frederick County

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For decades, Mary Salmon has dedicated her heart and hands to helping others in Frederick County, Maryland. When asked what’s kept her with Tx:Team, for almost 19 years, she doesn’t hesitate: “I work with some of the most awesome therapists,” Mary says. “We all pride ourselves on doing the best we can for our patients. Some of the therapists I work with are people I started my career with. I love our team.”

Her commitment to patient care has been unwavering since 1997, when she first stepped into home care. Home health care has provided her with countless memorable experiences, from rural adventures to heartwarming victories. She shares a fond story of a patient once confined to bed who, with her help, regained the ability to transfer and walk in his home, despite being in hospice. “There are so many stories from home care, especially since we work in rural areas,” she reflects.

And rural areas bring their own challenges—sometimes including wildlife! Mary had a patient up on the mountain who warned her to be careful coming up the driveway as there was a bear sitting on a rock at the front of the property. Then there’s the infamous rooster story: “Once, on a patient’s chart, there was a note that said, ‘Be careful of the rooster.’  I arrived at the house and looked around, not seeing the rooster, I ran into the home.  Jumped in and said, ‘I made it!’ The lady replied, ‘Oh, you don’t have to worry about the rooster—the fox got him yesterday.’”

When asked if any achievement stands out from her career, Mary humbly replies, “Not really. I’ve just tried to be the best PT I could be and help my peers when they have questions or difficulties.” Her approach to patient care is deeply personal, shaped by her own life experiences. “It’s like I have known them forever. If I can make someone smile or laugh when they’re not feeling well, they’re already on the road to recovery,” she shares. “It’s so rewarding.”

Along the way, Mary has gained as much from her patients as she’s given. “There is so much history in Frederick, and I enjoy my patients and their stories of life. It is truly amazing what we can learn when we listen to our patients. This has been one of the most enjoyable parts of my job.” The bond with her colleagues, many of whom have been with her since the beginning, is something she knows she will deeply miss. “We grow and learn from each other,” Mary explains. “This has been a truly amazing job.”

Her plans for retirement? More adventure. Mary has lived all over the world, loves to travel, and is excited to begin this new chapter while continuing to be a dedicated mom to her son and daughter and grandma to her four grandchildren. But her work with people hasn’t ended—she’s spent years volunteering as a ski instructor for individuals with disabilities and plans to continue that work. “Those experiences helped me to grow beyond words,” she shares. “In the disabled community, people can be so resilient. The motto is, ‘If I can do this, I can do anything.’ It’s a great reminder for all of us to keep putting one foot forward.”

Though the road ahead is new, Mary is ready for it. “Life is an adventure,” she says. “I will now begin a new chapter that is altogether exciting and scary, but invigorating just the same.”

We thank Mary Salmon for her nearly two decades of unwavering dedication, resilience, and compassion with Tx:Team. Her legacy of care has left a lasting impact on our patients, colleagues, and community. We wish her nothing but joy and adventure in this well-deserved new chapter.

Meet Mitch Parsons

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Tx:Team turns 40 in 2023!

Founded in 1983, Tx:Team will celebrate a big anniversary in May, 40 years in business. Because it is such a major milestone, we felt we should celebrate this achievement throughout the year.

Thank you to all Tx:Team associates throughout the decades for his or her part in our success.

Meet Mitch Parsons, Manager of Employer Based Clinics, and hear his story of his time with Tx:Team!

Meet Ann Hightower

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Tx:Team turns 40 in 2023!

Founded in 1983, Tx:Team will celebrate a big anniversary in May, 40 years in business. Because it is such a major milestone, we felt we should celebrate this achievement throughout the year.

Thank you to all Tx:Team associates throughout the decades for his or her part in our success.

Meet Ann Hightower, Vice President of Internal Operations, and hear her story of her time with Tx:Team!

 

Meet Mike Holway

in ,

Tx:Team turns 40 in 2023!

Founded in 1983, Tx:Team will celebrate a big anniversary in May, 40 years in business. Because it is such a major milestone, we felt we should celebrate this achievement throughout the year.

Thank you to all Tx:Team associates throughout the decades for his or her part in our success.

Meet Mike Holway, Director of Senior Living, and hear his story of his time with Tx:Team!

Tx:Team Company Culture

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Tx:Team prides itself on the culture displayed at every level of the company’s infrastructure. Culture has been and will continue to be the driving force behind creating an environment that allows for success over the course of four decades. “From my standpoint, it’s about creating collegiality,” said Scott Benedict, CEO of Tx:Team. “It’s about creating an environment where people truly enjoy doing what they’re doing.” 

In a recent release of Work Wellbeing data from Indeed, Tx:Team scored 84/100. one of the higher rankings among the top therapy providers. Data was driven by surveys on key topics such as Work/Life Balance, Compensation/Benefits, Job Security/Advancement, Management, and Culture. 

“My first job was in a very large corporate environment, and it was somewhat cutthroat,” said Benedict. “It was competitive. And it was very ‘me centric me first.’ You just didn’t have that feeling that we were all pushing or pulling in the same direction and trying to accomplish a shared vision and a shared goal.” 

While culture is emphasized in a variety of businesses, it’s naturally more tangible in the health care sector.  “We’re in the people business,” said Carroll Nelligan, COO of Tx:Team. “Culture is everything. It’s the foundation of what we believe in and it’s those beliefs in action. It’s something that’s embodied every day by all of our people and how we deliver the best therapy product possible.” 

Tx:Team’s core values include integrity, camaraderie, vision, responsiveness, resilience, teamwork, flexibility, and continuous learning. These values are consistently referred to as the guiding principals behind day-to-day decisions. “You have to be able to look at our values, which are up on the wall, and say, ‘yes, I can see those being lived out every day,’” said Benedict. 

“All of our values are really important, but I believe that teamwork is our most important and it’s in our name,” said Nelligan. “I came from a background that looked at people’s unique perspectives as disciplines, OT, PT and speech, and how we could work together to have our own unique perspective on how patients achieve their goals. Teamwork is everything to our company.” 

Understanding the impact of company culture is paramount to the success of the company, the well-being of our employees, and a key component of Tx:Team that won’t change. 

Sam Benedict is a Tx:Team Intern from Wabash College. Going into his junior year, he holds executive positions in his fraternity, is the Editor in-Chief of the college newspaper, The Bachelor, and is both a Class Representative within the student senate and the chairman of the campus Student Events Committee. After college, Sam plans to either pursue law school or a career in business. 

Meet Carroll Nelligan

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Tx:Team turns 40 in 2023!

Founded in 1983, Tx:Team will celebrate a big anniversary in May, 40 years in business. Because it is such a major milestone, we felt we should celebrate this achievement throughout the year.

Thank you to all Tx:Team associates throughout the decades for his or her part in our success.

Meet Carroll Nelligan, President and Chief Operating Officer, and hear her story of her time with Tx:Team:

 

Meet Kim Huser

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Tx:Team turns 40 in 2023!

Founded in 1983, Tx:Team will celebrate a big anniversary in May, 40 years in business. Because it is such a major milestone, we felt we should celebrate this achievement throughout the year.

Thank you to all Tx:Team associates throughout the decades for his or her part in our success.

Meet Kim Huser and hear her story of her time with Tx:Team:

Tx:Team Has a New Look

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After 38 years in business, Tx:Team has a new look.

Our rebrand kicks off the next chapter of Tx:Team’s story. Our new brand symbolizes revitalized energy and excitement about where we are going – it is modern, fresh, and relevant. We are building momentum and continuing to forge ahead as a fiercely independent, privately held, therapist-led organization.

In July 2021, founder Greg Jennings transitioned majority ownership of Tx:Team to his longtime executive leadership team, who will guide the company through its next 40 years. Tx:Team was built on a solid foundation focused exclusively on providing high-quality therapy services. This remains the core of who we are, even as we adapt and change to meet the needs of all we serve. No matter what happens in the healthcare industry, we find ways to differentiate ourselves and deliver innovative rehabilitation solutions.

When we were founded in 1983, our clients were primarily skilled nursing facilities. Since then, we have transitioned to working with hospital systems, senior living communities, and employer-based clinics.  As we evolve, so too does our brand.  We are now recognizable as Tx:Team, a national provider of physical, occupational, and speech therapy services operating in multiple states. We help our patients lead happier, healthier, and more active lives, which in turn, benefits the organizations we serve. We pride ourselves on being authentic and transparent.  We deliver customized therapy programs on behalf of our clients, and our nationally recognized outcomes speak for themselves.

Satisfaction doesn’t stop with our patients and partners; it extends to our associates as well. We believe that therapy is fundamentally a human-to-human interaction, and we hire people who are excellent at healing. Tx:Team was founded by a therapist and is still operated by therapists.  We know how our therapists feel because we have walked in their shoes. Throughout the course of the COVID-19 pandemic, we are proud to say we have not furloughed staff or eliminated positions, but instead, have found ways to keep our workforce intact and to continue providing exceptional patient care. We value our people because Tx:Team is our people.

As we move forward with this new phase of Tx:Team, rest assured that we are still focused on providing the best in physical, occupational, and speech therapy. Tx:Team’s mission has always been to give everyone the best possible care, and that is never going to change. It is not just a mission statement up on the wall, it is the core of who we are. Working with us is good therapy.

 

Operate Out of Love

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Carroll Nelligan, President, Chief Operating Officer

 

My heart is hurting today as I know is the case with all of you.  This is not a political post.  There are plenty of avenues for that.  We have been faced with many months of challenges and we are all fatigued in different ways.

I am writing about what I know to be true.

Operate out of love.

You are healers.  It is your destiny to bring that into the world.   What I kept thinking about over the weekend is that we are all aligned in that.  We are wired to care, to nurture, to help, to love.  We don’t see our patients through a lens of what color their skin is, their political views, or their income.

When I worked in urban Philadelphia, we treated the worst of the traumatic brain injury cases.  The Philly cop that was shot during a terrible robbery, the Hasidic Jew who was in the school bus bombing, the young boy from the Manayunk projects who had been shot on a corner drug deal, none of it mattered who they were but how we could help them become human beings again.  The love for our patients and the ability to change lives is what drove us.

In so many ways we have all been pushed to a limit.  We have been stripped down to our basic selves and have nowhere to hide, to safely tuck away, to self-care.  You have an opportunity through your work to bring your best selves into the world each day.  To spread love and compassion and to raise the energy of the world we live in.  We have choices to operate out of fear or operate out of love.

I am so proud of the way that we have responded during the pandemic.  We are strong, we are resilient.  Those are not just words on a wall.  We have seen this in action. So many stories of those who redefined what it means to be essential.  It brought tears of appreciation to my eyes.   These are very challenging times.  When one wave hits us, another seems to be waiting in the ocean to pummel us again.  We can breathe.  We can survive. And, we can thrive.

When hearts are hurting like this, focus on the lovely human you are treating in front of you.  Your full and undivided presence and attention to your patients, to your teammates, and to your community is what is needed right now.  We need you on the ground following a moral compass that points in the right direction regardless of what the world is doing wrong.  We need leaders who continue to search for the best answer, not the familiar one.

We are transforming as a nation, as a world, as a human race.  Thank you for all you do as healers in a world that needs so much healing right now.

Salt Thrower: (noun)

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Indispensible workers who are willing to do what it takes to help the company succeed even in the most difficult times.  Those who pick up the slack when the organization is forced to cut back; those whose ideas save time, money, and effort; those with a positive outlook who help keep the organization moving forward. Read more