Tag Archive for: culture

Growing with Tx:Team: Amanda Bancroft’s 16-Year Journey of Leadership and Learning

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Amanda Bancroft never set out with a specific plan to join Tx:Team—her clinical rotation there was randomly assigned. But what began as a convenient placement close to home has grown into a 16-year career defined by personal growth, leadership, and a deep appreciation for the power of teamwork.

“I feel like I grew up here,” Amanda says. From student to rehab aide, to licensed physical therapist assistant (PTA), and now into a leadership role, Amanda has experienced nearly every aspect of the rehab continuum. “Walking the walk” across different roles has shaped her into a leader who truly understands the people she supports.

Amanda was initially drawn to physical therapy through her background in sports and a strong desire to help others. While communication, especially with physicians and other authority figures, was an early challenge, her confidence grew with experience. She learned to view everyone as equals working toward the same goal: better patient outcomes. “I realized we are all just human and it doesn’t matter your title, your background, or your position. What matters is that we’re all here for this common purpose, and that’s to make the patient better. And so, once I gained that experience, it was just a no-brainer for me,” she shares.

That mindset now guides her leadership. Rather than seeing her role as leaving behind the hands-on care she loved, Amanda sees her current position as another way to care for patients. By streamlining processes and advocating for her staff, she helps improve inpatient rehabilitation care at Frederick Health Hospital every day. She shares, “Knowing I can remove barriers for these clinicians to provide better care is really rewarding for me.”

Though she began her career as a PTA, Amanda now leads a multidisciplinary team, including speech-language pathology and occupational therapy professionals. Complementing her clinical experience, Amanda also holds a business degree, strengthening her ability to manage teams and operations effectively. While it was a learning curve at first, Amanda welcomed the challenge. “It’s been a really fun ride to be taught by my peers,” she says.

Amanda has found inspiration and guidance in those around her throughout her career at Tx:Team. One leader who made a particularly lasting impact is Carroll Nelligan, Chief Operating Officer. “Carroll will always have a special place in my heart,” Amanda says. While she has leaned on many individuals for support, it’s her team that stands out most. “I believe people are put into your life for a lot of reasons,” she shares. “Even difficult interactions have taught me what not to do. My team has taught me things I’ll never fully be able to express.”

Why has she stayed for 16 years? Amanda doesn’t hesitate: “Because I’m not bored. I challenge myself every day, and I know what I’m doing is positively impacting other human beings.” She also credits the company’s leadership for creating a culture that values both quality care and people. “It doesn’t feel like it’s only about the money. They really do care about metrics and outcomes.”

As she looks to the future, Amanda hopes for continued improvements in technology and insurance reform that supports better patient care. But no matter what comes next, her journey at Tx:Team stands as a testament to growth, resilience, and the power of believing in both your mission and your people.

Operate Out of Love

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Carroll Nelligan, President, Chief Operating Officer

 

My heart is hurting today as I know is the case with all of you.  This is not a political post.  There are plenty of avenues for that.  We have been faced with many months of challenges and we are all fatigued in different ways.

I am writing about what I know to be true.

Operate out of love.

You are healers.  It is your destiny to bring that into the world.   What I kept thinking about over the weekend is that we are all aligned in that.  We are wired to care, to nurture, to help, to love.  We don’t see our patients through a lens of what color their skin is, their political views, or their income.

When I worked in urban Philadelphia, we treated the worst of the traumatic brain injury cases.  The Philly cop that was shot during a terrible robbery, the Hasidic Jew who was in the school bus bombing, the young boy from the Manayunk projects who had been shot on a corner drug deal, none of it mattered who they were but how we could help them become human beings again.  The love for our patients and the ability to change lives is what drove us.

In so many ways we have all been pushed to a limit.  We have been stripped down to our basic selves and have nowhere to hide, to safely tuck away, to self-care.  You have an opportunity through your work to bring your best selves into the world each day.  To spread love and compassion and to raise the energy of the world we live in.  We have choices to operate out of fear or operate out of love.

I am so proud of the way that we have responded during the pandemic.  We are strong, we are resilient.  Those are not just words on a wall.  We have seen this in action. So many stories of those who redefined what it means to be essential.  It brought tears of appreciation to my eyes.   These are very challenging times.  When one wave hits us, another seems to be waiting in the ocean to pummel us again.  We can breathe.  We can survive. And, we can thrive.

When hearts are hurting like this, focus on the lovely human you are treating in front of you.  Your full and undivided presence and attention to your patients, to your teammates, and to your community is what is needed right now.  We need you on the ground following a moral compass that points in the right direction regardless of what the world is doing wrong.  We need leaders who continue to search for the best answer, not the familiar one.

We are transforming as a nation, as a world, as a human race.  Thank you for all you do as healers in a world that needs so much healing right now.

Salt Thrower: (noun)

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Indispensible workers who are willing to do what it takes to help the company succeed even in the most difficult times.  Those who pick up the slack when the organization is forced to cut back; those whose ideas save time, money, and effort; those with a positive outlook who help keep the organization moving forward. Read more